LumiRoots Refund & Return Policy

At LumiRoots, we want you to have a positive experience with your purchase. Please review our refund and return policy before placing an order.

1. Change-of-Mind Returns

Due to the personal-care nature of our scalp massagers and hygiene considerations, we generally do not accept returns or offer refunds for change of mind, personal preference, or individual results.

Please review the product description and details carefully before placing your order. If you have questions before purchasing, contact us at support.lumiroots@gmail.com.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at support.lumiroots@gmail.com.

Please include:

• Your order number.
• A description of the issue.
• Clear photos or a video showing the damage, defect, or incorrect item, where possible.

We will review your request and work with you on an appropriate resolution, which may include a replacement or refund where applicable. Please contact us before returning any item so we can provide instructions.

3. Missing Orders and Delivery Problems

If your order has not arrived or tracking shows an unexpected delivery issue, please contact us so we can investigate.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws. If an order cannot be fulfilled or is significantly delayed, applicable cancellation and refund rights will be honored.

4. Refund Processing

If a refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your payment provider or bank. We will confirm the refund details when your request is approved.

5. Contact Us

For questions about returns, refunds, damaged items, or orders, contact:

Email: support.lumiroots@gmail.com